- Change Team Names - Please contact
NetLineup Support to change your team login name. Provide your
current team name along with your newly desired team name (team names must be unique and not currently in use
by another team). Team name change requests are only honored if made by the registered captain as listed on
the Setup Menu, Season Setup page. Once your team name has been changed, all other team information will
remain the same including passwords.
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- Email - Some teammates not receiving the captain's emails - If other teammates
are receiving the captain's email messages sent from NetLineup and others are not, you should first verify
that you have the correct email address(es) on your Setup Menu, Roster page for the affected teammates. If
they are still not able to receive your messages, it is probably due to an email filter or anti-spam product
on the person's email system. They should check their system's documentation or with the appropriate support
person to ensure that mail from the captain's email address is allowed through. If they are unable to do this,
it is recommended that they enter a different email address on the roster. Personal email addresses
generally have less stringent filtering in place than a business address. (NOTE: NetLineup now returns
undeliverable messages to the captain, letting them know that an email address is being rejected by the
receiving mail server. Should you receive a reject message after sending email through NetLineup, please check
with the affected teammate to update their email address(es).)
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- Login Issues - To login to your team site, enter your team name and
password in the Team Login area near the top left corner of our home page, then click or press Enter. If
unable to login successfully, verify your team login name and password with your captain or teammate. Team
login names and passwords are not case-sensitive, but must be entered precisely with attention to spacing.
Example:
If your team name is "A1 - Acers", this is different from "A1-Acers".
Once you are sure you have the correct team name and password, make sure you are typing in your team name and
password, as opposed to having your browser fill in this information automatically. If you are still unable to
login, you may be experiencing problems due to your browser not allowing for "cookies." If you are using
Internet Explorer on a Windows-based machine, try the following:
- close your browser window(s)
- click on Start-Settings-Control Panel
- double-click on Internet Options, then click on the Privacy tab
- Set the vertical slide bar to "Medium"
- Click OK to save this setting, then reopen your browser window and retry your login
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- Schedule in NetLineup Doesn't Match ALTA Schedule - By default, NetLineup creates a generic schedule similar to ALTA's schedule
template. The captain must ensure that the schedule in NetLineup matches your ALTA schedule exactly in order
to accurately create your Matches and Standings pages. To make changes to the generic schedule in NetLineup,
login as captain and go to the Setup Menu, Enter Schedule page. From here, make sure that all 4 matches for
each week in NetLineup match your ALTA schedule exactly, making changes as needed. You may come to this page
at any time and make corrections if needed, then hit "Generate Schedule" to save your changes.
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- Setup your Season - To setup your season, login with your team name and
"captain" password. Once logged in as captain, click on Setup Menu to reveal options for setting
up your season, schedule, roster, etc. There is also an "Instructions" link toward the bottom of the
Captains Menu that provides further detail on any area of the system. Once you have completed setup, email
your team with the team login name and "Team" password so that they may view info, leave messages,
update availability, etc. If needed, you may reset passwords at any time by going to Setup Menu, Change
Pswds.
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- Stats Page - teammates not showing on Stats page - Teammates' appearance on the stats page is
controlled by the Captain under the Setup Menu, Roster page. To change this setting, go to this page and
click on the magnifying glass next to the teammate in question, then change the setting at the bottom and
click Save.
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- Stored Password - how do I remove them - If you use Internet Explorer
as your browser and you would like to clear out stored passwords from previous seasons, try the following:
(CAUTION: This will also remove all stored passwords for all internet sites, such as bank accounts, web-based
email, etc.)
- close your browser window(s)
- click on Start-Control Panel or Start-Settings-Control Panel
- double-click on Internet Options, then click on the Content tab
- click on the Auto Complete button
- click the Clear Forms button (then click OK), then the Clear Passwords button, (then click OK)
- continue to click OK until all windows mentioned above have closed out
- then reopen your browser window and retry your login
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